Urgent to meet the urgent needs of customers, think what customers think
2025-03-07
Urgent to meet the urgent needs of customers, think what customers think
At 8am on March 6th, the urgent ringing of the phone disrupted the tranquility of the office. The Fuzhou locomotive urgently informed that the gearbox bearings of its equipment need to be replaced urgently, otherwise the debugging work will not be able to proceed normally, and the entire project schedule will be seriously affected.
At the moment we received the notification, our company acted quickly. The relevant staff immediately immersed themselves in the intense work, relying on their professional abilities and rich experience to quickly verify the specifications and quantities of the required bearings. Subsequently, multiple rounds of communication and negotiation began with suppliers to strive for the most favorable price. Finally, around noon, a reasonable and competitive price was successfully quoted to the maintenance team. The mechanical department is very satisfied with our efficient response and immediately decided to purchase this batch of key bearings from our company.
On the morning of March 7th at 10 o'clock, the supplier delivered the bearings on time. Our staff immediately delivered the bearings to the applicant without any delay after receiving the goods. From receiving the requirements to completing the delivery, the entire process only took over a day, successfully ensuring the customer's installation and debugging progress and avoiding potential delays and losses caused by equipment failures.
This service action vividly embodies our company's service philosophy of "meeting the urgent needs of customers and thinking what customers think". We have demonstrated our professional competence and efficient execution through practical actions, winning high recognition from our clients and laying a more solid foundation for our future cooperation. In the future, our company will continue to uphold this philosophy, continuously improve our service level, and provide customers with better and more efficient services.
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Phone: +86-574-83053095 / +86-13819424626
Fax: +86-574-83053130
Address: Gongren Village, No.237 Gulin Town, Haishu District, Ningbo
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